What issue can we help you with today Martin?
Technical assistance: Domain issues Bandwidth Problems Downloading Audio Files -- REPORT #3 -- I am getting tired of this error!
Abhilash joined
Hi Martin, I'm Abhilash. Welcome to Chat Support, how are you today?
helllo --- ia m still have slow bandwidth while download files from my directory
such as [ http://ineedaguardianangel.webdomains.realuphuman.net/linkedin.com/messaging-thread-#### #### #### ####168/Issues-CommunityConcerns.ogg ]
Great --- that file name gets scrunched.... let me pick another file.
Okay. Let me check that for you.
Could you please provide the answer to the Security Question set for your account: What is your pet's name?
Thank you for the authentication.
It was fine ealier today --- the problem seems intermittent.
Okay. Please be on hold for 4-6 minutes while I check it for you.
Ok
it keeps saying Server Reset error ---
May I know how exactly do you download the audio files from your end?
I am using Firefox --- the audio plays in the browser directly when you hit the file from the file directory
http://ineedaguardianangel.webdomains.realuphuman.net/linkedin.com/
Okay. And how exactly do you download it?
It plays audio directy like streaming --- real time while it is downloading. What browser do you use? I can see if it is different on a different browser.
This is what it looks like while it is playing [ from prior reports ] : http://ineedaguardianangel.webdomains.realuphuman.net/linkedin.com/server-reset-audioplaying.jpg
Okay. Please be on hold for 4-6 minutes while I check it for you.
This is the error message --- I started receiving it again this morning
http://ineedaguardianangel.webdomains.realuphuman.net/linkedin.com/server-reset.jpg
Thank you for being on hold.
np
It looks like it is a temporary issue.
For streaming websites, I suggest you to move on to VPS hosting with us.
it keeps interfearing with the bandwidth of accessibily with the download speeds of my audio files. It not cool
how much is that ?
it should require it --- it is just an audio file ---
For VPS hosting, it'll cost you $356.40 for 1 year.
i am mirgratting my files to be hosted on google.drive and you are about to lose a customer -- i have been in this format for over 10 years --- not a problem until just recently this week. So that's not a solution I accept. The configation is wrong or something.
I can understand your concern, Martin.
But the issue you face seems to be temporary issue and for streaming websites, we usually recommend VPS/dedicated hosting for better access and usage.
can you determine if I am getting a Denial of Service Attack from the outside on my DNS hosting IP#'s
?
I am not a streaming website. I am more using audio files for access for persons with disabilities --- who are visually impared to the written media copy that I am also placing.
Okay. Let me check it once again for you.
Please be on hold for 4-6 minutes.
Here this is an example page:
Warning there is language in there since I own fuckeduphuman.net as well as my other domains.
Thank you for being on hold.
There seems to be no Ddos for your website recently. If there is Ddos attack, we will be opening a ticket and informing you on the same.
ok ---if this problem does not go away --- the server reset error --- then I am going to have to find another host to host my files. I am using your service because your service is true "unlimited file space" --- and that is why I have it. I can't afford your VPS upgrade per year
I'm sorry to hear that, Martin. Let me check the issue with our technical experts once again.
Please be on hold for 3-4 minutes.
ok
May I know the exact URLs where you get the server reset error message?
Are we still connected?
I'm sorry, it appears that we may have been disconnected. I am going to close this chat, please feel free to chat with us again.
I expressed them above --- I am currently seemed to be playing back ok. Let try another new url.
you still there?
Okay. Go ahead.
Yes, Martin. I'm here.
ok --- let me go find another url. A music url for you.
The bandwidth on this loaded quickly
Loading fine now --- It was giving me a problem when I started this chat. DO I NEED TO CONSTANTLY MONITOR THIS BANDWIDTH ISSUE -- ?/?
This is an hour and 40 minutes long
Okay. You can contact us when you face the issue next time and let us know the exact steps so that we can follow to duplicate issues you are experiencing.
That is why I've informed you earlier that this seems to be a temporary issue.
Temporary --- caused by what? internet traffic to my site? your server having trouble with service delivery to all hosting spaces? I don't understand the error
The links you've provided me recently cannot be accessed from our end and has been blocked in accordance with company policy.
The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
You can't block links that are open access ---
However, the previous links you've provided me seems to be loading fine from our end and couldn't find any servers related issue or bandwidth issues from our end.
It gave me a connection error --- see ---
Okay. I can understand your concern, Martin. I've checked it for you and there seems to be no bandwidth issues.
My sites are SITEADVISOR CLEARED as SAFE TO BROWSE --- I will show you that. The center domain is EDUCATION/REFERENCE -- I have had these domains hosting on your server for over 10 years --- there is no company policy in this regard.
Yes, Martin.
If it was any server related issue, I would be happy to fix it for you.
I apologize for the inconvenience this has caused you.
Since you've got the following error, it looks like the issue is on your browser's end. The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
https://www.mcafee.com/threat-intelligence/site/default.aspx?url=gruwup.net
https://www.mcafee.com/threat-intelligence/site/default.aspx?url=fuckeduphuman.net
BOTH are showing SAFE to BROWSE
i will switch to a different browser --- just to make sure --- but I have a feeling it is your end and not mine.
Yes. Your website is safe to browse and SiteAdvisor Cleared.
Okay. So do you face the same issue from a different browser too?
Thank You -- There is no policy violation that you can't follow links --- I don''t like that statement you made in this chat. It is not true.
i will have to download and install a different browser --- like OPERA - and get back to you.
Sure. You can get back to us with the exact steps so that I can follow to duplicate issues you are experiencing after checking it from a different browser.
for now, this chat is closed... unhappily --- and with dissatisfaction that I am not being clear -- this is an intermittent problem --- on your end. This just started about a week ago.
And I apologize for the inconvenience this has caused you.
This chat will be web archived to: http://webdomains.gruwup.net/mydomain.com --- you can check there are other chat logs there .
My representative was knowledgeable.
My representative was courteous and willing to help.